Virtual Care Navigation
Knowing when virtual works
Guidance on when virtual care is appropriate and when in-person care is needed
Why does virtual care navigation matter?
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Not every health issue suits virtual care. Using telehealth when in-person care is needed delays appropriate treatment. Avoiding telehealth when it's appropriate wastes time and money. Navigation helps employees make smart choices.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Appropriateness Assessment
Help determining whether specific health situations are appropriate for virtual care or require in-person attention.
Service Matching
Different telehealth services suit different needs. We help match your situation with the right type of virtual care.
Urgency Guidance
Understanding what needs immediate attention (emergency), what can wait for virtual care (most things), and what requires in-person evaluation.
Follow-Up Planning
When virtual care identifies need for additional evaluation, helping navigate what comes next.
What is Virtual Care Navigation?
Virtual Care Navigation helps employees determine when virtual care is appropriate and guides them to the right virtual service for their situation.
Telehealth works well for many situations but isn't appropriate for everything. A cold? Great for telehealth. Chest pain? Emergency room. Chronic condition follow-up? Usually telehealth-friendly. Complex new symptoms? Might need in-person evaluation.
Navigation helps employees make these distinctions, ensuring they get appropriate care through the most efficient channel.
Why Is Care Channel Selection Important?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Virtual care navigation helps you choose the right care channel.
Situation Assessment
You describe your health situation. We assess whether it's appropriate for virtual care.
Channel Recommendation
Based on assessment, we recommend the appropriate care channel: telehealth, in-person urgent care, primary care, emergency, or specialty care.
Service Direction
If telehealth is appropriate, we direct you to the right virtual service for your situation.
Follow-Through Support
We ensure you successfully connect with recommended care and follow up on outcomes.
When Should You Seek Virtual Care Navigation?
Request navigation when:
• You have a health issue and aren't sure whether telehealth is appropriate
• You want guidance on the best way to address a specific concern
• You're unsure which telehealth service to use
• You want to optimize convenience without compromising care quality
Where Does Navigation Take Place?
Navigation happens through quick consultation:
• Phone call to Weltrio
• Text message for simple questions
• App-based consultation
Navigation is fast—helping you quickly determine the right next step.
Who Benefits from Virtual Care Navigation?
Anyone facing healthcare decisions:
• Employees unsure whether telehealth suits their situation
• Those wanting to use telehealth but uncertain about appropriateness
• People who've defaulted to in-person care but wonder about alternatives
• Anyone wanting to make smarter care channel choices
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
