Care Logistics

Expert execution when healthcare happens

Clinical support, care navigation, and claims management that ensure employees get the right care at the right price

Care Navigation doctor and patient

What is Care Logistics?

Care Logistics is the second pillar of Weltrio's Three Pillars Framework. It encompasses all the operational support that helps employees navigate healthcare effectively when they need care.

This pillar includes 24/7 clinical support, care navigation and coordination, high-cost claimant management, pharmacy and medication services, and administrative support.

Care Logistics is the execution layer. Plan Optimization creates the structure; Care Logistics ensures that structure works in practice. When employees need healthcare, Care Logistics guides them to the right care at the right place at the right price.

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When Do Employees Need Care Logistics?

Care Logistics is valuable throughout the healthcare journey:

• When symptoms arise and guidance is needed
• When finding providers or scheduling care
• When navigating complex or serious conditions
• When dealing with pharmacy costs and access
• When administrative issues create frustration
• Anytime healthcare feels confusing or overwhelming

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How Care Logistics Works

We provide operational support throughout the healthcare journey.

1. CLINICAL GUIDANCE
Nurses provide assessment, guidance, and direction to appropriate care.

2. NAVIGATION SUPPORT
Finding providers, scheduling, coordinating referrals, and managing transitions.

3. CASE MANAGEMENT
Intensive support for complex situations and high-cost cases.

4. ADMINISTRATIVE HELP
Claims support, billing questions, and issue resolution.

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The healthcare system is genuinely difficult:

• Finding quality providers takes expertise most people lack
• Understanding when to use ER vs. urgent care vs. primary care isn't obvious
• Coordinating between multiple providers doesn't happen automatically
• Pharmacy costs vary dramatically and alternatives aren't offered
• Administrative processes are designed for the system, not patients

Care Logistics provides the expertise employees lack. We know how to navigate the system because we do it every day. Employees get better outcomes with less effort.

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Why Can't Employees Navigate Healthcare Themselves?

24/7 Clinical Support Services

Board-certified nurses available around the clock to help your employees make smarter healthcare decisions

ER Avoidance Navigation

Helping employees choose the right care setting—and save thousands in the process

Dedicated Nurse

Board-certified nurses assigned to your company—not a generic call bank

Urgent Care Routing

Fast, affordable care for situations that can't wait but don't need the ER

Round-the-Clock Access

Healthcare questions don't wait for business hours—neither do we

Care Navigation & Coordination

Expert support to find the right providers, schedule appointments, and coordinate complex care

Triage & Escalation Support

Professional evaluation to determine the right level of care for every situation

Primary Care Physician Matching

Helping employees establish relationships with PCPs who meet their needs and preferences

Specialist Referral Management

Ensuring referrals go to qualified, in-network specialists with availability

High-Cost Claimant Management

Dedicated coordination for employees facing serious diagnoses and intensive care needs

Appointment Coordination

We handle the phone calls, logistics, and paperwork so you can focus on care

Complex Case Management

A personal case manager to coordinate care and advocate for you through complex health journeys

Second Opinion Facilitation

Coordinating second opinions for major diagnoses and treatment recommendations

Chronic Condition Programs

Specialized programs for diabetes, hypertension, and other chronic conditions

Care Transition Support

Ensuring nothing falls through the cracks when care moves from one setting to another

Birth & Maternity Support

Expert guidance for expecting parents through every stage of the journey

Surgical Pre-Authorization Support

Handling authorization logistics so employees can focus on preparing for surgery

Chronic Care Rx Management

Ongoing management for medications that employees take month after month, year after year

Workers' Comp Integration

Seamless navigation when work and health insurance intersect

Transparent Pricing

Understanding what medications actually cost and ensuring you pay fair prices

Pharmacy & Medication Services

Finding lower costs, managing complex regimens, and navigating pharmacy benefits

Specialty Drug Navigation

Expert guidance for specialty medications that require special handling, approval, and monitoring

Pharmacy Sourcing

Lower-cost alternatives including generics, therapeutic substitutes, and optimized purchasing

Prescription Pre-Authorization

Handling the paperwork and advocacy to ensure insurance approves needed medications

Administrative Support Services

Claims support, benefits education, records coordination, and cost estimation

Cost Estimation

Upfront cost estimates for planned procedures and services

Claims Support

Understanding EOBs, disputing errors, and resolving claim issues

Insurance Verification

Verifying that providers accept your insurance and services are covered

Benefits Education

Plain-language explanation of benefits so employees can use them effectively

Care Navigation & Coordination

Expert navigation that helps employees find the right care, at the right place, at the right price

Medical Records Coordination

Coordinating transfer of medical records between providers and facilities

High-Cost Claim Management

Intensive support for employees facing serious health conditions that generate significant claims

Pharmacy & Medication

Expert guidance on pharmacy benefits, medication options, and cost-effective sourcing

Administrative Support

Help with the paperwork, questions, and administrative hassles of healthcare benefits

Telemedicine & Virtual Care

Support for accessing and using telehealth services that make healthcare more convenient and accessible