Telemedicine & Virtual Care
Healthcare that comes to you
Support for accessing and using telehealth services that make healthcare more convenient and accessible
Why does telemedicine support matter?
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Telehealth has expanded dramatically, but many employees don't know how to access or use it effectively. Support ensures employees can take advantage of convenient virtual care options.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Telehealth Access Support
Help understanding and accessing the telehealth options available through your benefits.
Appropriateness Guidance
Guidance on when virtual care works and when in-person care is needed. Making smart choices about care delivery.
Technology Assistance
Help with the technology side: setting up accounts, testing connections, and troubleshooting issues.
Digital Health Integration
Support for using digital health tools—apps, wearables, portals—that complement virtual care.
What is Telemedicine & Virtual Care Support?
Telemedicine & Virtual Care Support helps employees access and effectively use virtual healthcare options.
Telehealth removes barriers: no travel, no waiting rooms, more available appointments. But employees need to know what's available, when it's appropriate, and how to use it.
We provide that guidance—helping employees understand their options, access services, and integrate virtual care into their overall healthcare.
Why Don't More People Use Available Telehealth?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Telehealth support helps employees access virtual care options.
Options Education
Understanding what telehealth options are available through benefits and how to access them.
Appropriateness Guidance
Guidance on when virtual vs. in-person care is right for specific situations.
When Is Virtual Care Appropriate?
Virtual care works well for:
• Many primary care needs (colds, minor infections)
• Mental health counseling and therapy
• Chronic condition check-ins
• Prescription refills and medication questions
• Minor urgent care issues
• Second opinions and consultations
Where Does Virtual Care Happen?
Anywhere with internet connection:
• Home—most common location
• Work—if private space is available
• Travel—care accessible on the road
• Any private location with connectivity
Who Benefits from Telehealth Support?
All employees can benefit:
• Those unfamiliar with telehealth options
• People wanting to maximize convenience
• Employees with limited local provider access
• Anyone facing barriers to in-person care
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
