Telehealth Access Support
Making virtual care easy to use
Help understanding, accessing, and using telehealth services in your benefits
Why does telehealth access support matter?
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Telehealth is valuable only if employees can actually use it. Many don't know what telehealth options they have, how to access them, or when to use them. Access support ensures employees can take advantage of available virtual care.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Benefit Identification
Identifying what telehealth options are included in your benefits—insurance-based telehealth, employer-provided services, and other available resources.
Platform Guidance
Help navigating different telehealth platforms. Each service works differently—we help you understand how to use what's available.
Setup Assistance
Practical help getting set up: creating accounts, downloading apps, testing connections, and preparing for first visits.
Troubleshooting
When technology doesn't cooperate, we help troubleshoot issues so technical barriers don't prevent care.
What is Telehealth Access Support?
Telehealth Access Support helps employees understand and use the virtual care options available to them.
Telehealth has expanded rapidly, but awareness and utilization lag. Many employees don't know what telehealth services they have, how to access them, or whether their situation is appropriate for virtual care.
Access support closes these gaps—educating employees about options, helping with practical access, and ensuring telehealth becomes an actually-used resource rather than an ignored benefit.
Why Don't More People Use Available Telehealth?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Telehealth access support helps you understand and use virtual care options.
Options Discovery
We identify what telehealth options are available to you—through insurance, employer, or other sources.
Service Education
We explain how each available service works—what it covers, how to access it, what to expect.
Ongoing Assistance
Continued support for questions, troubleshooting, and optimizing telehealth use over time.
When Should You Seek Telehealth Access Support?
Request support when:
• You want to understand your telehealth options
• You're considering telehealth but aren't sure how it works
• You need help setting up telehealth services
• You've had technical issues with telehealth
• You want to expand your use of virtual care
Where Can Telehealth Be Accessed?
Telehealth works anywhere with internet:
• Home for maximum privacy and comfort
• Work if private space is available
• Travel locations when away from home
• Anywhere with reliable connectivity
Flexibility is telehealth's primary advantage.
Who Benefits from Telehealth Access Support?
Anyone who might use or benefit from telehealth:
• Employees unfamiliar with telehealth options
• Those who've tried telehealth with mixed results
• People wanting to maximize convenience
• Employees with limited access to local providers
• Anyone facing barriers to in-person care
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
