Substance Use Support

Non-judgmental help when you need it

Confidential support for employees concerned about alcohol, drugs, or other substances

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Why is substance use support important?

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Substance use affects people at all levels of organizations and all walks of life. Stigma prevents many from seeking help until problems become severe. Accessible, non-judgmental support encourages earlier intervention when outcomes are better.

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See where your benefit plan is leaking

Find out what gaps exist — and what you can do without changing your plan.

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We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.

  • Gap analysis based on your actual plan structure


  • Clear findings you can share with your broker


  • Recommendations that layer on — no disruption required
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Get a FREE assessment today!

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Confidential Conversation

A safe place to discuss concerns without judgment or fear of job consequences. Understanding your situation is the first step toward addressing it.

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Resource Connection

Connecting you with appropriate resources—EAP counseling, treatment programs, support groups, or other services that match your needs and situation.

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Treatment Coordination

If treatment is needed, we help coordinate—understanding coverage, finding programs, managing logistics, and supporting the process.

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Ongoing Support

Recovery is a journey. We provide ongoing support and check-ins, not just one-time resource referral.

What is Substance Use Support?

Substance Use Support provides confidential assistance for employees concerned about their relationship with alcohol, drugs, or other substances.

This isn't treatment—it's the support layer that helps people access appropriate resources. Whether someone is questioning their drinking patterns, recognizing a problem, or seeking treatment options, we provide non-judgmental support and practical assistance.

Substance use exists on a spectrum. Support is available wherever you are on that spectrum, not just for people in crisis.

Why Is Substance Use So Hard to Address?

Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.


The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.


A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.

How It Works

Substance use support provides confidential assistance at any stage of concern.

Confidential Discussion

Reach out confidentially to discuss your situation. No judgment, no assumptions, no pressure. Understanding where you are is the starting point.

Assessment

Together, we assess the situation—what's happening, what concerns you, what kind of support might help.

Resource Connection

We identify appropriate resources based on your situation: EAP counseling, outpatient programs, intensive treatment, support groups, or other options.

Ongoing Support

We stay connected throughout your journey—checking in, troubleshooting barriers, and providing encouragement.

When Should You Reach Out About Substance Concerns?

Earlier is better. Reach out when:

• You're questioning your relationship with substances
• Others have expressed concern
• Substance use is affecting work, relationships, or health
• You've tried to cut back without success
• You're worried about a pattern developing
• You know you need help but don't know where to start

You don't need to hit bottom to seek support.

Where Is Substance Support Available?

Support is accessible through confidential channels:

• Phone conversations with Weltrio team
• Connection to EAP substance use resources
• Help finding treatment programs
• Resources available 24/7 for crisis situations

Who Can Use Substance Use Support?

Anyone with substance-related concerns:

• Employees worried about their own patterns
• Those who know they need help
• People concerned about a family member
• Anyone wanting to understand substance use resources
• Employees at any stage—from questioning to seeking treatment

See What Our Customers Are Saying

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"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"

— Sue D.

“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”


— Cayuse CEO

Everything You Need to Know

At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.

  • Is this the same as telemedicine?
    No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.
  • How many nurses will be assigned to our company?
    Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.
  • Who answers calls in the middle of the night?
    Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.
  • What protocols do nurses use for triage?
    Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.
  • How much does an unnecessary ER visit actually cost?
    Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.