Round-the-Clock Access
24/7/365 availability
Healthcare questions don't wait for business hours—neither do we
Why does 24/7 access matter?
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Health concerns don't follow a 9-to-5 schedule. A child's fever spikes at midnight. Chest pain appears on Sunday morning. Medication questions arise after the pharmacy closes. When employees can reach clinical support anytime, they make better decisions—and avoid costly mistakes driven by panic or uncertainty.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Always Available
24/7/365 means exactly that—day or night, weekdays or weekends, holidays included. There's never a time when your employees can't reach clinical support. Healthcare doesn't take breaks, and neither does your Weltrio team.
Multiple Contact Channels
Employees choose how to connect: phone for urgent situations, text for quick questions, app for detailed inquiries, video for visual assessments. Every channel reaches your dedicated clinical team, not a generic answering service.
No Wait Times
When employees call, nurses answer—immediately. No hold music, no phone trees, no 'your call is important to us' recordings. Direct access to clinical expertise when it's needed most.
After-Hours Peace of Mind
Most healthcare anxiety happens outside business hours when doctor's offices are closed. Having a trusted nurse available at 2 AM transforms middle-of-the-night worry into informed, calm decision-making.
What is Round-the-Clock Access?
Round-the-Clock Access means your employees can reach their dedicated Weltrio clinical team 24 hours a day, 7 days a week, 365 days a year—including holidays.
This isn't an answering service or voicemail system. It's live access to board-certified nurses who can assess situations, provide guidance, and coordinate care at any hour.
Whether an employee has a health concern at 3 PM on Tuesday or 3 AM on Christmas morning, the same quality of clinical support is available.
Why Does After-Hours Access Change Outcomes?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Reaching your clinical team is simple—day or night, the process is the same.
Choose Your Channel
Call, text, or use the app—whatever works best for your situation. Phone is fastest for urgent concerns. Text works well for questions that can wait a few minutes. The app provides detailed communication with photo/video capability.
Immediate Response
Phone calls are answered immediately by a nurse. Text and app messages receive responses within minutes, even at 3 AM. There's no answering service or callback system—just direct clinical access.
Clinical Assessment
Your nurse assesses the situation using the same clinical judgment available during business hours. Night shift nurses have full access to your records and previous interactions.
Guided Resolution
Based on assessment, you receive clear guidance: self-care instructions, reassurance, next-day follow-up recommendations, or direction to seek immediate care if warranted.
When is Round-the-Clock Access Most Valuable?
While available anytime, certain situations make 24/7 access especially valuable:
• Late-night symptoms that cause worry but may not require ER care
• Weekend health questions when doctor's offices are closed
• Travel situations when employees are away from their regular providers
• Holiday emergencies when healthcare options are limited
• After-hours medication concerns or side effects
• Middle-of-the-night parenting concerns about sick children
The value isn't just solving problems—it's providing peace of mind that help is always available.
Where Does Round-the-Clock Access Work?
Anywhere with phone or internet connectivity. Your clinical team provides the same quality support whether employees are:
• At home dealing with a nighttime health concern
• Traveling for work in an unfamiliar city
• On vacation when a family member gets sick
• Working night shifts with reversed sleep schedules
• In any time zone, anywhere in the country
All 50 states are covered by nurses licensed to provide guidance regardless of location.
Who Can Use Round-the-Clock Access?
All enrolled employees and their covered dependents have unlimited 24/7 access:
• Primary employees on the health plan
• Spouses and domestic partners
• Dependent children
• Anyone covered under the employee's benefits
There are no limits on after-hours usage, no extra fees for night or weekend calls, and no penalties for 'non-emergency' contacts. We'd rather employees call with ten minor concerns than miss one serious situation.
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
