Ongoing Support & Management
Partnership that grows with you
Continuous support, optimization, and strategic guidance throughout your Weltrio relationship
Why does ongoing support matter?
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Implementation is just the beginning. Ongoing support ensures programs stay optimized, issues get resolved, and strategy evolves with your organization. Partnership, not just service delivery.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Dedicated Account Management
A dedicated team that knows your organization and provides consistent, personalized support.
Continuous Optimization
Programs improve over time through analysis, feedback, and refinement. We don't set and forget.
Strategic Planning
Regular strategic discussions ensure Weltrio services align with your evolving goals.
Issue Resolution
When problems arise, your team owns resolution. Accountability ensures follow-through.
What is Ongoing Support & Management?
Ongoing Support & Management provides continuous partnership throughout your relationship with Weltrio.
This isn't vendor management—it's true partnership. We invest in understanding your organization, anticipating needs, and continuously improving how we serve you.
Support includes dedicated account management, regular strategic reviews, program optimization, and responsive issue resolution. The relationship evolves as your needs change.
Why Is Partnership Different from Vendor Relationship?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Ongoing support maintains and improves the relationship over time.
Dedicated Assignment
You're assigned a dedicated account team that knows your organization and serves as consistent contact.
Regular Reviews
Scheduled reviews—monthly, quarterly, annually—assess performance and discuss strategy.
Continuous Improvement
Ongoing optimization based on performance data, feedback, and changing needs.
Responsive Support
Between scheduled touchpoints, your team is available for questions and issues.
When Does Ongoing Support Apply?
Support is continuous:
• From day one after implementation
• Through regular scheduled touchpoints
• When questions or issues arise
• During strategic planning and renewals
Where Does Support Cover?
Support spans all relationship aspects:
• Operational questions and issues
• Strategic planning and direction
• Program optimization
• Partner coordination
• Employee engagement challenges
Who Is Your Account Team?
Teams are assigned based on fit:
• Account manager as primary contact
• Clinical and operational specialists
• Strategic resources as needed
• Senior escalation when appropriate
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
