Health Literacy Resources

Building healthcare knowledge

Educational materials that help you become a confident, capable healthcare consumer

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Why does health literacy matter?

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Healthcare decisions have real consequences. Understanding how the system works, evaluating treatment options, and communicating with providers effectively—these skills improve outcomes. Health literacy resources build the knowledge foundation for better healthcare decisions.

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See where your benefit plan is leaking

Find out what gaps exist — and what you can do without changing your plan.

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We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.

  • Gap analysis based on your actual plan structure


  • Clear findings you can share with your broker


  • Recommendations that layer on — no disruption required
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Understanding the System

How healthcare works—insurance, providers, hospitals, pharmacies, and how they interact. System knowledge enables effective navigation.

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Evaluating Information

Not all health information is reliable. We teach critical evaluation of sources, understanding of evidence, and healthy skepticism.

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Provider Communication

How to communicate effectively with doctors—asking questions, understanding explanations, and participating in care decisions.

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Healthcare Decision Making

Frameworks for making healthcare choices—weighing options, understanding risks and benefits, and making informed decisions.

What Are Health Literacy Resources?

Health Literacy Resources are educational materials and programs that build the knowledge and skills needed to navigate healthcare effectively.

Health literacy isn't about memorizing medical facts—it's about understanding how healthcare works well enough to make informed decisions, communicate effectively with providers, and participate meaningfully in your own care.

These resources transform employees from passive recipients of healthcare into confident, capable healthcare consumers.

Why Does Health Literacy Improve Outcomes?

Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.


The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.


A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.

How It Works

Health literacy resources are available through multiple formats.

Self-Paced Resources

Educational content available anytime—articles, guides, videos, and interactive tools covering essential health literacy topics.

Structured Learning

Organized educational programs on specific topics for employees wanting deeper learning.

Just-In-Time Education

When healthcare decisions arise, we provide relevant education specific to the situation at hand.

Coach-Supported Learning

Health coaches incorporate literacy education into coaching relationships, teaching skills as they become relevant.

When Should You Use Health Literacy Resources?

Resources are available anytime, but particularly valuable when:

• Facing unfamiliar healthcare situations
• Wanting to understand a diagnosis or treatment
• Preparing for medical appointments
• Evaluating health information you've encountered
• Building general healthcare knowledge
• Starting to manage a chronic condition

Where Are Resources Available?

Resources are accessible through multiple channels:

• Online library of educational materials
• Mobile app for on-the-go learning
• Coach-delivered education during sessions
• Newsletters with regular educational content
• On-demand when specific situations arise

Who Benefits from Health Literacy Resources?

All employees benefit from improved health literacy:

• Those new to navigating healthcare independently
• Employees managing their first chronic condition
• Parents making healthcare decisions for children
• Anyone wanting to become a better healthcare consumer
• Those who feel overwhelmed by medical information

See What Our Customers Are Saying

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"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"

— Sue D.

“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”


— Cayuse CEO

Everything You Need to Know

At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.

  • Is this the same as telemedicine?
    No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.
  • How many nurses will be assigned to our company?
    Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.
  • Who answers calls in the middle of the night?
    Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.
  • What protocols do nurses use for triage?
    Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.
  • How much does an unnecessary ER visit actually cost?
    Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.