EAP Resource Navigation

Unlocking your Employee Assistance Program

Help accessing counseling, crisis support, and life resources through your EAP

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Why does EAP navigation matter?

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Most employees have EAP benefits they've never used—often because they don't understand what's available or how to access it. EAP navigation connects employees with these existing resources, maximizing value from benefits that are already paid for.

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See where your benefit plan is leaking

Find out what gaps exist — and what you can do without changing your plan.

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We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.

  • Gap analysis based on your actual plan structure


  • Clear findings you can share with your broker


  • Recommendations that layer on — no disruption required
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Get a FREE assessment today!

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Benefit Clarification

Understanding what your EAP covers—number of sessions, types of counseling, additional resources. We clarify what's available so you can use it.

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Resource Matching

EAPs offer more than counseling: legal assistance, financial guidance, childcare resources, and more. We match you with relevant resources.

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Access Facilitation

Navigating EAP systems can be confusing. We help you access services—finding the right phone number, understanding the process, and troubleshooting barriers.

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Transition Support

When EAP sessions are used, we help transition to other resources if continued support is needed. EAP is often a starting point, not the complete solution.

What is EAP Resource Navigation?

EAP Resource Navigation helps employees understand and access their Employee Assistance Program benefits.

EAPs provide confidential support for personal and work-related challenges—typically including free counseling sessions, crisis support, legal consultation, financial guidance, and various life resources.

Despite being widely available, EAP utilization is often low. Employees don't know what's covered, don't know how to access it, or assume EAP is only for severe problems. Navigation addresses these barriers.

Why Are EAPs Underutilized?

Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.


The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.


A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.

How It Works

EAP navigation connects employees with existing Employee Assistance Program resources.

Benefit Education

We explain your EAP benefits—what's covered, how many sessions are available, what additional resources exist.

Need Matching

Based on your situation, we identify which EAP resources are relevant—counseling, legal services, financial consultation, other support.

Access Assistance

We provide contact information, explain the intake process, and help troubleshoot any barriers to accessing services.

Follow-Up

We check in after EAP access. If more support is needed after EAP resources are used, we help identify next steps.

When Should You Use EAP Resources?

EAP resources are valuable for many situations:

• Stress, anxiety, depression, or emotional difficulties
• Relationship or family concerns
• Grief and loss
• Substance use concerns
• Legal questions (divorce, custody, etc.)
• Financial stress
• Work-related challenges
• Major life transitions

EAP is a first-line resource for many personal challenges.

Where Do EAP Services Occur?

EAP services are delivered through multiple channels:

• Phone-based counseling and support
• Video/telehealth sessions
• In-person counseling (provider networks)
• Online resources and tools

Access method depends on the specific service and your preference.

Who Should Consider EAP Resources?

Anyone facing personal or work challenges:

• Employees experiencing stress or emotional difficulties
• Those dealing with relationship or family issues
• People facing legal or financial questions
• Anyone going through major life changes
• Employees who want support but aren't sure where to start

See What Our Customers Are Saying

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"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"

— Sue D.

“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”


— Cayuse CEO

Everything You Need to Know

At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.

  • Is this the same as telemedicine?
    No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.
  • How many nurses will be assigned to our company?
    Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.
  • Who answers calls in the middle of the night?
    Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.
  • What protocols do nurses use for triage?
    Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.
  • How much does an unnecessary ER visit actually cost?
    Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.