Dedicated Nurse
Your personal clinical advocate
Board-certified nurses assigned to your company—not a generic call bank
Why does having a dedicated nurse matter?
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Generic nurse hotlines treat every caller as a stranger. Your employees deserve better. Weltrio assigns board-certified nurses specifically to your company who learn your people, understand your benefits, and build real relationships over time. When employees call, they reach someone who already knows their health history and family situation.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Assigned to Your Company
Your nurses are dedicated to your organization—not shared across thousands of random callers. They learn your company culture, understand your specific benefits, and recognize employees by name. This isn't a call center relationship; it's a partnership.
Board-Certified Expertise
Every Weltrio nurse is a board-certified registered nurse with clinical experience. Many have specialized backgrounds in emergency medicine, pediatrics, chronic disease management, or other specialties. They bring real clinical judgment, not scripted responses.
Relationship-Based Care
Over time, your dedicated nurses learn each employee's health history, family situation, and personal preferences. This context makes every interaction more effective—nurses can spot patterns, anticipate needs, and provide truly personalized guidance.
Continuity Across Interactions
Employees reach the same clinical team every time they call. No need to re-explain medical history or current situations. Your nurses maintain detailed records and pick up right where the last conversation ended.
What is a Dedicated Nurse Concierge?
A Dedicated Nurse Concierge is a board-certified registered nurse assigned specifically to your company who serves as your employees' personal clinical advocate.
Unlike generic insurance company nurse lines—where callers reach random nurses reading from scripts—your Weltrio nurse knows your company, understands your benefits, and builds ongoing relationships with your employees.
This dedicated model transforms clinical support from transactional phone calls into genuine healthcare partnerships that improve outcomes and reduce costs.
Why Does Dedicated Assignment Matter?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Your dedicated nurse becomes an extension of your benefits team—available whenever employees need clinical guidance.
Nurse Assignment
Based on your company size and needs, we assign dedicated nurses to your organization. For larger companies, we may assign a small team to ensure coverage while maintaining relationship continuity.
Company Onboarding
Your assigned nurses learn your specific benefits, plan design, preferred facilities, and company culture. They understand what's covered, what requires pre-authorization, and how to navigate your specific insurance arrangements.
Employee Introduction
Employees are introduced to their dedicated clinical team during onboarding. They receive direct contact information and are encouraged to reach out with any health questions—no matter how small.
Ongoing Relationship
Over time, nurses build detailed understanding of each employee's health situation. They proactively follow up after health events, remember ongoing concerns, and provide increasingly personalized guidance.
When Should Employees Contact Their Nurse?
Employees should think of their dedicated nurse as their first call for any health-related question:
• Before going to the ER—to determine if emergency care is truly needed
• When symptoms concern them but they're unsure what to do
• After receiving a diagnosis they don't fully understand
• When they have questions about medications or side effects
• Before scheduling procedures to understand what to expect
• Anytime they're navigating the healthcare system and feel lost
The relationship works best when employees call early and often—building trust and context that makes every future interaction more valuable.
Where Are Dedicated Nurses Available?
Your dedicated nurses provide support wherever your employees are located. All nurses are licensed to provide guidance across all 50 states, ensuring consistent support for:
• Employees working remotely in different states
• Workers traveling for business
• Families dealing with health issues while on vacation
• Distributed teams across multiple locations
Communication channels include phone, text, mobile app, email, and video—all reaching your dedicated clinical team regardless of location.
Who Gets Access to Dedicated Nurses?
Every employee enrolled in a Weltrio service plan has access to dedicated nurse concierge services:
• Full-time employees and their covered dependents
• Part-time employees with benefits eligibility
• Family members facing health decisions
• New hires from day one of coverage
There are no utilization limits, no copays for nurse consultations, and no barriers to access. We want employees to use this service—it's how we keep them healthy and keep costs down.
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
