Clinical Support Services
Medical expertise when you need it
24/7 access to registered nurses and clinical professionals who provide guidance, triage, and support
Why does clinical support matter?
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Healthcare decisions shouldn't be made alone. Clinical support provides professional medical guidance when employees need it—answering questions, assessing symptoms, and directing to appropriate care.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
24/7 Nurse Access
Round-the-clock access to registered nurses who can answer medical questions, assess symptoms, and provide guidance any time.
Symptom Triage
Professional assessment of symptoms to determine urgency and appropriate care setting—ER, urgent care, doctor visit, or self-care.
Medical Question Support
Answers to medical questions about conditions, treatments, medications, and procedures from trained clinical professionals.
Care Direction
Guidance on where to seek care and what to expect—reducing uncertainty and preventing inappropriate utilization.
What Are Clinical Support Services?
Clinical Support Services provide employees with access to registered nurses and clinical professionals who offer medical guidance, symptom assessment, and care direction.
When health concerns arise, employees often don't know what to do. Is this serious? Should I go to the ER? What does this symptom mean? Clinical support answers these questions with professional medical expertise.
This isn't telemedicine—we don't diagnose or prescribe. We provide the clinical guidance that helps employees make informed decisions about their care.
Why Is Professional Clinical Guidance So Valuable?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Clinical support provides professional guidance for health concerns.
Access
Employees contact clinical support via phone—24 hours a day, 7 days a week, 365 days a year.
Assessment
A registered nurse gathers information about symptoms, history, and concerns through structured assessment.
Guidance
Based on assessment, the nurse provides guidance: self-care instructions, recommended care settings, or urgency indicators.
When Should Employees Use Clinical Support?
Clinical support is appropriate for:
• Uncertainty about symptom seriousness
• Questions about whether to seek care
• After-hours health concerns
• Questions about medications or treatments
• General health and medical questions
• Any time professional guidance would help
Where Is Clinical Support Available?
Clinical support is available:
• 24 hours a day
• 7 days a week
• 365 days a year
• From anywhere via phone
Who Provides Clinical Support?
Clinical support is provided by:
• Registered nurses with clinical experience
• Professionals trained in telephone triage
• Staff following evidence-based protocols
• Team members focused on employee wellbeing
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
