Care Navigation & Coordination
Guiding employees through the healthcare maze
Expert support to find the right providers, schedule appointments, and coordinate complex care
Why do employees need care navigation support?
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The healthcare system is confusing by design. Finding the right doctor, getting referrals, scheduling across multiple providers, understanding what's covered—it's overwhelming. Weltrio's care navigation team handles the logistics so employees can focus on getting better, not fighting bureaucracy.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Primary Care Physician Matching
Help employees find PCPs that fit their needs, preferences, and insurance. We consider location, availability, communication style, and clinical focus to make matches that stick—not just the first available appointment.
Specialist Referral Management
Guide employees to appropriate specialists within cost-effective networks. We ensure referrals go to qualified providers who accept the insurance, have availability, and are conveniently located.
Appointment Coordination
Schedule appointments, coordinate multiple provider visits, and prepare employees for what to expect. We handle the phone calls, paperwork, and logistics that consume hours of employee time.
Care Transition Support
Manage handoffs between providers, facilities, and care levels. When employees move from hospital to home, primary care to specialist, or one treatment phase to the next, we ensure nothing falls through the cracks.
What is Care Navigation & Coordination?
Care Navigation & Coordination encompasses the services that help employees find providers, schedule care, and manage transitions between different parts of the healthcare system.
Healthcare has become increasingly fragmented—specialists don't talk to primary care, hospitals don't communicate with outpatient providers, and patients are left to coordinate their own care across disconnected systems.
Weltrio's care navigation team serves as the connective tissue, ensuring employees get to the right providers, appointments happen when they should, and information flows between everyone involved in care.
Why Does Care Coordination Reduce Costs?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Care navigation activates whenever employees need help finding providers or coordinating care.
Need Identification
Employee contacts Weltrio needing help finding a provider, scheduling care, or managing a transition between care settings.
Research & Matching
Our team researches options, considering network status, location, availability, specialization, and employee preferences to identify best matches.
Scheduling & Coordination
We handle appointment scheduling, pre-visit paperwork, referral documentation, and coordination between multiple providers when needed.
Follow-Through
After appointments, we follow up to ensure care was received, next steps are clear, and any additional coordination needs are addressed.
When Should Employees Request Care Navigation?
Employees should request navigation support for:
• Finding a new primary care physician or specialist
• Understanding how to get a referral to a specialist
• Coordinating care across multiple providers
• Transitioning from hospital to home or rehab
• Managing care for complex or chronic conditions
• Any situation where they're confused about next steps
The earlier employees engage navigation support, the smoother their care experience becomes.
Where is Care Navigation Available?
Care navigation support is available wherever employees need healthcare:
• Local provider searches near home or work
• Travel situations requiring care in unfamiliar locations
• Remote work scenarios with employees in different states
• Telehealth coordination for virtual care options
Our team can research and coordinate care anywhere in the United States.
Who Benefits from Care Navigation?
While all employees benefit, certain situations see particular value:
• New employees establishing care relationships
• Employees with new diagnoses needing specialist referrals
• Those managing multiple chronic conditions
• Families coordinating care for children or elderly parents
• Anyone overwhelmed by healthcare system complexity
• Employees who've moved and need new local providers
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
