Care Navigation & Coordination
Guiding you through the healthcare maze
Expert navigation that helps employees find the right care, at the right place, at the right price
Why does care navigation matter?
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Healthcare is confusing. Finding good doctors, understanding options, coordinating between providers—it's overwhelming. Navigation provides expert guidance that helps employees make better healthcare decisions.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Provider Search & Selection
Help finding and selecting quality healthcare providers—primary care, specialists, facilities—based on needs and preferences.
Appointment Coordination
Assistance scheduling appointments, coordinating referrals, and managing the logistics of getting care.
Care Coordination
Ensuring providers communicate with each other. When multiple providers are involved, coordination prevents gaps and conflicts.
Treatment Navigation
Guidance through treatment decisions—understanding options, preparing questions, and making informed choices.
What is Care Navigation & Coordination?
Care Navigation & Coordination helps employees find, access, and coordinate healthcare services effectively.
Navigating healthcare is genuinely difficult. Finding quality providers, getting timely appointments, ensuring records transfer, coordinating specialists—each step has friction. Without help, employees make suboptimal choices or give up.
Navigation removes friction. We help employees find the right providers, coordinate their care, and ensure nothing falls through the cracks.
Why Can't Employees Navigate Healthcare Themselves?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Navigation provides expert guidance through healthcare complexity.
Need Identification
Understanding what the employee needs: type of care, preferences, constraints, and goals.
Option Development
Researching and presenting options: providers, facilities, timing, and logistics.
Selection Support
Helping evaluate options and make informed selections based on quality, access, and cost.
When Should Employees Use Navigation?
Navigation helps with:
• Finding a new primary care doctor
• Getting specialist referrals
• Understanding treatment options
• Scheduling complex care
• Coordinating between multiple providers
• Any situation where guidance would help
Where Does Navigation Apply?
Navigation covers the full care journey:
• Primary care selection and access
• Specialist referrals and appointments
• Facility selection for procedures
• Post-acute care coordination
• Ongoing care management
Who Provides Navigation Services?
Navigation is provided by:
• Dedicated care navigators
• Professionals with healthcare expertise
• Team members who learn employee situations
• Staff focused on finding optimal solutions
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
