Administrative Support Services
Handling the paperwork so you don't have to
Claims support, benefits education, records coordination, and cost estimation
Why does administrative support matter?
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Healthcare generates endless paperwork—claims, EOBs, bills, records requests, insurance verification. This administrative burden falls on employees who have neither the time nor expertise to handle it efficiently. Weltrio provides hands-on support for healthcare administration.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Claims Support
Help understanding, disputing, and resolving claims issues. When EOBs are confusing or bills seem wrong, we help employees figure out what's happening and fix problems.
Benefits Education
Understanding complex benefits is hard. We help employees understand their coverage—what's included, how it works, and how to maximize value from their benefits.
Medical Records Coordination
Getting medical records from one provider to another shouldn't be difficult, but it often is. We coordinate record transfers to ensure information flows where it's needed.
Cost Estimation
Understanding healthcare costs before services occur helps employees budget and make informed decisions. We provide upfront cost estimates for planned procedures.
What Are Administrative Support Services?
Administrative Support Services handle the paperwork and logistics that burden employees when dealing with healthcare.
Every healthcare interaction generates administration: claims processing, bills, EOBs, records, authorizations, verifications. When things go smoothly, employees barely notice. When problems occur—wrong charges, denied claims, missing records—employees face hours of frustrating phone calls.
Weltrio provides hands-on support for healthcare administration, handling the calls and paperwork so employees can focus on their health and their jobs.
Why Does Healthcare Administration Fail?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Administrative support is available whenever employees face healthcare paperwork or logistics issues.
Issue Identification
Employee contacts Weltrio with an administrative issue—confusing bill, claim problem, records need, or any other healthcare paperwork concern.
Assessment
We assess the situation, gathering relevant information and identifying what needs to happen to resolve the issue.
Resolution
We take action—making calls, gathering documents, disputing charges, or whatever is needed to address the administrative issue.
Follow-Through
We confirm resolution and ensure the employee understands the outcome. For ongoing issues, we continue monitoring until fully resolved.
When Should Employees Request Administrative Support?
Employees should contact us for administrative help when:
• Bills don't match what they expected to pay
• EOBs are confusing or seem incorrect
• Claims are denied unexpectedly
• Medical records need to be transferred
• They need cost estimates before procedures
• They don't understand their benefits
• Any healthcare paperwork is causing stress or confusion
Where Does Administrative Support Apply?
Administrative support applies to all healthcare paperwork:
• Hospital and provider bills
• Insurance claims and EOBs
• Medical records from any source
• Benefits and coverage questions
• Cost estimates for any provider
• Any healthcare-related administrative issue
Who Benefits from Administrative Support?
All employees benefit from administrative support:
• Those facing billing problems or disputes
• Employees confused about their benefits
• Anyone needing medical records transferred
• People planning procedures who want cost estimates
• Anyone overwhelmed by healthcare paperwork
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
