Administrative Support
Making benefits work smoothly
Help with the paperwork, questions, and administrative hassles of healthcare benefits
Why does administrative support matter?
5.0 Google Reviews
Healthcare administration is frustrating. Bills are confusing. Claims are denied. Questions go unanswered. Administrative support provides the help employees need to resolve issues and use their benefits effectively.
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See where your benefit plan is leaking
Find out what gaps exist — and what you can do without changing your plan.
We'll show you where money is leaking, risks are growing, and what you can fix within your current structure. No pressure to change brokers, carriers, or benefit design. Just clarity.
- Gap analysis based on your actual plan structure
- Clear findings you can share with your broker
- Recommendations that layer on — no disruption required
Claims Resolution
When claims are denied or processed incorrectly, we help investigate and resolve the issue.
Billing Question Support
Medical bills are often confusing or incorrect. We help employees understand and address billing issues.
Benefits Explanation
Explaining how benefits work, what's covered, and how to use coverage effectively.
Issue Resolution
General problem-solving for any administrative issue employees encounter with their benefits.
What is Administrative Support?
Administrative Support helps employees navigate the paperwork and processes involved in using healthcare benefits.
Healthcare administration creates friction: confusing bills, claim denials, benefit questions, coordination of benefits issues. Employees often don't know how to resolve these problems or give up in frustration.
Administrative support provides the expertise and persistence needed to resolve issues. We handle the hassle so employees don't have to.
Why Is Healthcare Administration So Frustrating?
Most employers renew their health plans year after year without questioning the underlying assumptions. Brokers present options, carriers set rates, and leadership approves budgets based on incomplete information.
The result? Companies overpay for benefits employees don't use while missing coverage gaps that create real risk. They accept premium increases as inevitable rather than addressable. They lack visibility into where their money actually goes.
A Healthcare Risk Assessment changes that. It gives you the data and insight to make informed decisions, negotiate from a position of strength, and take control of one of your largest operating expenses.
How It Works
Administrative support resolves issues and answers questions.
Issue Intake
Understanding the problem: what happened, what's been tried, and what resolution is needed.
Investigation
Researching the issue: reviewing documentation, contacting appropriate parties, and identifying solutions.
Resolution
Working to resolve the issue: appeals, corrections, or explanations depending on what's needed.
When Should Employees Seek Administrative Support?
Support is valuable for:
• Denied claims that seem incorrect
• Confusing or unexpected bills
• Questions about coverage or benefits
• Coordination of benefits issues
• Any administrative frustration
Where Does Administrative Support Apply?
Support covers all administrative aspects:
• Medical claims and billing
• Pharmacy benefit questions
• Explanation of benefits
• Provider billing issues
• Coordination of benefits
Who Provides Administrative Support?
Support is provided by:
• Benefits specialists who understand coverage
• Staff experienced in claims resolution
• Professionals who know how to navigate the system
• People who persist until issues are resolved
See What Our Customers Are Saying
"What could have been data driven, was soon a conversation. Over 3 years with the best coaches, listeners, advisors you could ask for. If Monique didn't have an answer readily, she would note it, research it, and then update you on the answer. Always a positive meeting. Highly recommend!"
— Sue D.
“Our Medical Insurance Premiums were Out of Control! Thanks to Weltrio and their amazing team of healthcare experts, Weltrio is my single most-profitable cost center!”
— Cayuse CEO
Everything You Need to Know
At Weltrio, we are a medically trained team that works with HR and benefits partners at companies of all sizes to improve healthcare quality, reduce risk exposure, and optimize costs. We work within your existing plan structure—providing employers with clarity, trust, and transparency at every step. Whether you're upgrading your benefits plan or building from scratch, we've got you covered.
Is this the same as telemedicine?
No. Clinical support provides guidance and triage, not diagnosis or treatment. We help employees decide when and where to seek care.How many nurses will be assigned to our company?
Assignment depends on your company size and typical utilization. Smaller companies may share a primary nurse with backup coverage. Larger organizations get dedicated teams. Either way, employees experience consistent relationships with clinical professionals who know them.Who answers calls in the middle of the night?
Board-certified nurses from your Weltrio clinical team. We staff night shifts with experienced nurses who have full access to your company's benefits information and employee interaction history. It's not an outsourced answering service.What protocols do nurses use for triage?
Our nurses use evidence-based clinical decision support protocols developed from emergency medicine and primary care best practices. These protocols are regularly updated based on current medical guidelines and are customized for telephone/virtual assessment settings.How much does an unnecessary ER visit actually cost?
Average ER visits cost $2,200 or more—even for minor issues. Add lab work, imaging, or specialist consultation and costs climb quickly. The same conditions treated at urgent care typically cost $150-300, and telehealth visits run $50-75.
